Dispatch estimates
The product page shows the applicable delivery guidance. Personalised and made-to-order gifts require production time before dispatch.
Delivery
Delivery promises you can plan around
Timelines depend on product type, personalisation, destination, and available fulfilment partners.
Address accuracy
Customers are responsible for a complete recipient name, phone number, postal code, and delivery address. Support should be contacted quickly if a correction is needed.
Tracking
When a tracked order ships, the carrier, tracking number, and link appear in the customer account and order-tracking page.
Delivery exceptions
Weather, remote locations, restricted-access addresses, and carrier disruption can affect timing. The operations team records and communicates material changes.
Still need help?
Our support team can look at your specific order or gifting request.